Field Service Expert

Field Service Expert – Pulp Mills (Lime Kiln & Pulping Maintenance)

Location: Pekanbaru, Indonesia

Are you a hands-on mechanical field service professional with strong Lime Kiln experience

At Valmet, our field service professionals play a critical role in helping pulp mills improve reliability, safety, and maintenance performance. We are now looking for a Field Service Expert – Pulp Mills (Lime Kiln & Pulping Maintenance) to strengthen our service capability in Indonesia and selected APAC customer cases.

Valmet's field service teams support customers with inspections, shutdowns, maintenance, troubleshooting, audits, installations and remote support. In pulp mills, our field services cover key process areas including white liquor plant and lime kiln systems, as well as broader pulping processes and equipment.

In this role, you will

Deliver on-site field service support with primary focus on Lime Kiln and White Liquor Plant related maintenance and advisory work

Provide backup support across Fiberline and pulping maintenance

Support inspections, audits, troubleshooting, shutdown execution, mechanical follow-up and alignment-related work

Advise customer maintenance teams and contractors during service execution

Prepare professional service reports with findings, recommendations and follow-up actions

Identify spare parts, service, upgrade and maintenance opportunities from site work

Support technical scope definition, quotation input and customer discussions together with Valmet sales and service teams

Train customer personnel and transfer maintenance know-how

Travel within Indonesia and provide selected APAC support when needed

What we expect from you

Diploma or degree in Mechanical Engineering

Solid hands-on experience from Lime Kiln / White Liquor Plant environments

Experience with rotary equipment alignment

Experience in shutdown execution

Ability to supervise contractors and coordinate practical site work

Good communication skills in English

Willingness to work at customer sites, including weekends and extended site hours when required

It is an advantage if you also have

Experience in broader Fiberline / pulping maintenance

Experience in field service reporting and customer recommendation presentations

Experience in service sales support, quotation input or identifying improvement opportunities at site