Field Service Coordinator

3-5 years
3 months ago
Job Description

Division Weir Minerals

Balikpapan

Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

Key Responsibilities for Field Service Coordinator:

Service Coordination: Schedule and coordinate field service visits, installations, and maintenance for Multiflo Dewatering Pumps to meet customer requirements and deadlines.

Technician Assignment: Assign service technicians to specific field jobs, ensuring they are adequately equipped and prepared to perform tasks efficiently.

On-Site Support: Monitor field service progress, address any issues or challenges that arise during service activities, and provide on-site support when necessary.

Site Assessments: Conduct comprehensive site assessments to evaluate the specific requirements for dewatering pump systems, taking into account unique customer needs and site conditions.

Safety Compliance: Ensure that all field service operations adhere to safety regulations and company policies, with a strong focus on minimizing risks and maintaining safe working conditions.

Service Records: Maintain accurate records of all field service activities, including details on parts used, work performed, and associated costs. These records are essential for invoicing and warranty tracking.

Customer Relations: Act as a primary point of contact for customers and internal teams, providing updates on service schedules, progress, and addressing any customer concerns promptly.

Process Improvement: Continuously identify opportunities for process improvements in field service operations, including cost-efficiency measures and enhanced service quality.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.

Compensation: (Where compensation on the job posting is required)

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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