Job Role Description
Job Purpose
Apply a well-developed technical knowledge base and customer understanding across functional Service areas (eg. Onsite or workshop repairs)
Key Activities
- Disassemble, inspect, trouble-shoot, repair and replace parts and re-assemble pumps, pump systems and accessories in a field service and/or shop environment.
- Carry out risk assessment before each job.
- Maintain and operate machinery for tools (drill press, lathe and mills).
- Conduct fundamental pump hydraulic tests, energy checks.
- Pass on customer leads to sales.
- Prepare quotes for out-of-warranty repairs.
- Assist leaders by identifying and providing solutions to service and warranty concerns.
- Write basic service / FAS reports.
Collaboration Partners
Sales Regions
Preferred Education
Vocational certificate, Associate's Degree or equivalent work experience
Critical Knowledge And Experience
- Experience driving well-defined processes within The service environment.
- Ability to Participate in Work with processes or projects.
- Ability to Participate in a well-defined business process within The service environment.
- Ability influence others and follow processes.
- some experience supporting key business initiatives.
- Knowledge of best practices and relevant practices, systems in The service environment.
Position Specific Skills
- Technical education knowledge of electrical engineering, application knowledge
- 5-7 years of work experience in the industry or comparable environment.
- Experience with pump technology
- SAP experience preferred
- Knowledge of controls, remote monitoring and connectivity
- Experience driving well-defined processes within the service environment.
- Ability to participate in work with processes or projects within the service environment.
- Knowledge of best practices and relevant practices, systems in the service environment
