Field Collector

Company Description Bank Mega Syariah is an officially registered Islamic banking institution that operates under the authorization and supervision of the Financial Services Authority (Otoritas Jasa Keuangan) and Bank Indonesia. The bank participates in the national deposit insurance program provided by Lembaga Penjamin Simpanan (LPS), offering additional security for customer savings. With its official communication channels, including the Mega Syariah Call center at (021) 2985 2222, the bank focuses on providing accessible and reliable customer service. Bank Mega Syariah is committed to delivering sharia-compliant financial solutions while maintaining strong regulatory compliance and customer trust.

Role Description The Field Collector role at Bank Mega Syariah is a contract position based in Makassar with a hybrid work arrangement, combining field activities with some work from home. Day-to-day responsibilities include visiting customers to follow up on overdue accounts, explaining payment obligations, negotiating and arranging repayment plans, and ensuring documentation is completed accurately and in accordance with internal policies and sharia principles. The role involves regular reporting on collection activities, updating customer records in the system, and coordinating with branch and back-office teams to resolve outstanding issues. The Field Collector is expected to maintain professional, ethical conduct in all interactions, safeguard customer data, and contribute to overall portfolio quality and risk mitigation.

Qualifications

• Demonstrated skills in communication, negotiation, and relationship-building to interact effectively with customers in the field.
• Ability to manage time, plan routes, and prioritize tasks for efficient collections activities in a hybrid work environment.
• Basic knowledge of banking or financial services, ideally with familiarity with Islamic (sharia) banking principles.
• Comfort with using mobile and digital tools (e.g., smartphones, basic office software) for reporting, data entry, and customer follow-up.
• Strong integrity, professionalism, and commitment to confidentiality and compliance with regulatory and internal guidelines.
• Minimum of a high school diploma; a vocational or undergraduate degree in finance, business, or a related field is an advantage.
• Willingness and physical ability to conduct field visits across Makassar and surrounding areas; possession of a valid driver's license and personal transportation is preferred.
• Ability to work independently under minimal supervision while collaborating effectively with branch and collections teams.