Key Accountabilities
DUTIES & RESPONSIBILITIES
- Act as the single point of contact or support line manager for the delivery of facilities management services to the client
- Develop and maintain a detailed understanding of the client's business and the implications for JLL's service delivery.
- Liaise with the respective countries in addressing specific regional and local activities.
Manage the delivery of the facilities management services to the client's facilities under JLL's management.
- Liaise regularly with the client on facilities management issues.
- Implement regional JLL initiatives such as Mandatory Account Deliverables (MAD), JCAP Audit, training programmes and other initiatives as appropriate.
- Drive client specific initiatives such as agreed savings, energy management, benchmarking, sustainability, etc.
- Manage the team to ensure the maintenance and upkeep of the facilities.
- Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
- Establish consistency in the monthly reporting in the country.
- Prepare a local and/or regional monthly management report to the satisfaction of the client.
- Review and report against agreed SLA and KPIs.
- Be responsible for the management of the team e.g. recruitment, performance assessment etc.
- Prepare and implement a Succession Plan for the country account.
- Drive the development and use of One View extranet, where available.
- Relationship management and liaison with Client business managers, Building Management and local statutory authorities
Facilities Management
Through vendor management and under the direction of the Client's Local and Global Manager oversee, supervise and manage the following services:
- Help Desk and Customer request management;
- Cleaning, pest control, implementation of the Housekeeping Rules;
- Facilities data collection and reporting;
- Provision of various management information such as space utilization; cleaning standard survey; user satisfaction survey;
- Vendor management;
- Incident Reporting;
- Seat Management/Seat Allocation;
- Minor move management and minor works support;
- Event Management
- Fixed Assets Management for facilities related assets, where applicable;
- Meeting Room support services for meeting, training and conference rooms within the premises.
- Pantry supplies
- Security access card management, where applicable
- Waste management,
- Landlord and tenancy support matters
Engineering Support Management
Through vendor management and under the direction of Client's Local and Global Manager oversee, supervise and manage the following services:
- Preventive maintenance program of Client owned equipment;
- Reactive maintenance tasks of Client owned equipment;
- Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;
- Monitor the quality assurance of all maintenance tasks;
- Attend to emergency trouble shooting and repairs, including preparation of Incident Reports;
- Input change requests for maintenance for approval;
- Assist in the energy utilization study;
- Utilities management
- Produce monthly reports regarding energy consumption, downtime, consumables usage etc.;
- Ensure all Landlord owned plant and equipment is operating correctly and to maximum efficiency;
- Ensure Landlord maintenance and statutory obligations have been met.
Finance and Billing
- Ensure all vendor spend are captured and billing according into the agreed finance timeline
- Raise, Create or support JLL billing to client. May depends on the account type and model
- Maintain filing and documentation of all related finance
KEY PERFORMANCE
MEASURES
- Client Satisfaction Survey
- KPIs/Country & Master Agreement Reporting requirements
- Implementation of best practices/regional programs
- Agreed cost savings initiatives
- Budgets/forecast accuracy
Competencies / Requirements
- Degree holder with about 5 years of commercial real estate or facility management or GA experience, including country specific experience
- Capacity to manage a business contract including ability to understand, interpret and respond to management, operational and financial information
- Exposure and experience in dealing with multinational corporate organisations
- Knowledge of EHS and building statutory requirements
- Ability to develop site operation solutions
- Ability to adapt and perform under pressure
- Possess strong interpersonal skills with the ability to build rapport quickly.
- Good written and oral communication skills.
- Line management and team management skills.
- Acumen in budget planning & contract management.
- Strong interpersonal skills.
- Have good financial analysis skills.
- Consummate people management skills with cultural sensitivity.
- English advance B2 proficiency.
