FBS Account Management Coordinator (Contract - Scommerce)

Shopee

Early Applicant

Posted 3 days ago
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3-5 Years

Indonesia

Internet/E-commerce

Job Description

Job Description:

SKU and Listing Management: Ensure the quality and accuracy of SKU listings, are aligned with Shopee listing rules.
Inbound & Replenishment: Process replenishment requests and monitor seller compliance with inbound procedures.
Operational Updates: Manage inbound and ASN (Advance Shipping Notice) updates to ensure efficient processing of shipments.
Capacity & Operations Monitoring: Assist with warehouse capacity planning and monitor operational Service Level Agreements (SLAs) and Return to Seller (RTS) processes.
Seller & SKU Retention: Actively support efforts in seller and SKU churn prevention.
Customer Satisfaction: Manage and address issues to ensure high levels of seller and buyer satisfaction.
Escalation Resolution: Assist in the timely resolution of seller escalations and inquiries.
Performance Reporting: Prepare and deliver quarterly or monthly performance reports to sellers.

Requirements:

Minimum Bachelor's Degree in Business Administration, Supply Chain, Logistics or similar fields.
3 years of experience as Operations fields or above
Solid knowledge and understanding of purchasing processes, policy, and systems
Great communication, negotiation and interpersonal skills
Strong problem-solver and detail-oriented
Proficiency in Microsoft Office suite.
Proficient in both English and Thai
Ability to analyze data and make data-driven decisions.
Ability to multitask and prioritize tasks effectively.
Knowledge of warehouse management systems is a plus.

More Info

Industry:Internet /E-commerce

Function:Operations

Job Type:Permanent Job

Date Posted: 28/09/2025

Job ID: 127410525

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Last Updated: 30-09-2025 03:53:20 PM

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