Job Description

Hotel Pulang Ke Uttara is looking for a passionate and service-oriented F&B Supervisor to lead our Food & Beverage operations. This role is responsible for ensuring exceptional guest experiences, maintaining operational excellence, and supporting the daily performance of the restaurant and service team.

RESPONSIBILITIES

Supervise the daily operations of the restaurant, café, breakfast service, and in-room dining to ensure smooth and efficient service.
Lead, motivate, and develop the F&B team while maintaining high standards of hospitality and professionalism.
Ensure excellent guest satisfaction by delivering personalized and attentive service, and promptly resolving guest concerns.
Monitor food and beverage quality, presentation, cleanliness, and service standards in accordance with hotel policies.
Coordinate closely with the Kitchen team to ensure seamless communication and operational efficiency.
Prepare staff schedules and oversee manpower allocation based on business needs.
Conduct daily briefings, coaching sessions, and on-the-job training to improve team performance.
Monitor inventory levels, minimize wastage, and ensure proper stock control of food, beverages, and operating supplies.
Ensure compliance with food safety, hygiene, sanitation, and workplace safety standards.
Assist in achieving departmental sales targets, cost control, and profitability objectives.
Prepare operational reports and provide recommendations for continuous service improvement.

QUALIFICATIONS

Minimum 2 years of experience as an F&B Supervisor in a 4-star or 5-star hotel, boutique hotel.
Minimum Diploma (D3) in Hospitality Management, Tourism, Food & Beverage, or a related field.
Experienced in using and operating the VHP (Visual Hotel Program) system.
Strong leadership, communication, and team management skills.
Excellent understanding of restaurant operations, service standards, food safety, and inventory control.
Passionate about delivering memorable guest experiences with genuine hospitality.
Able to work under pressure in a fast-paced environment while maintaining attention to detail.
Proficient in Microsoft Office and familiar with POS systems.
Good command of spoken and written English.
Willing to work on rotating shifts, weekends, and public holidays.
Willing to be placed in Sleman, Yogyakarta.