F&B Strategy Manager - Merchant Services - #8852

3-5 years
3 days ago
Job Description

About the Role

As F&B Strategy Manager for Offline Merchant Services, you will primarily manage and own the performance of our merchants in F&B category across our main product and service offerings to merchants, including GoPay merchant solutions and Moka. You will own and drive all strategy initiatives related to acquisition, retention, support - across the entire merchant lifecycle. If you are successful at your role, key business metrics of F&B merchants will grow a testament to their satisfaction of products and services offered by GTF.

What You Will Do

    • Develop, own and execute overall strategy related to F&B merchants in GTF
    • Run initiatives to improve sales efficiency, achieve increasing acquisition targets in Moka and GoPay
    • Identify key blockers and issue to team performances, and resolve them in a timely manner
    • Run regular meetings with key stakeholders across GoTo organization as well as external parties as part of your overall strategy

What You Will Need

    • 3-5 years of experience in management consulting, strategy, GTM related roles tech background would be a plus
    • business acumen and stakeholder management skills
    • Creativity and problem solving skills
    • Strategy-related skills
    • Eagerness to learn
    • Develop intimate knowledge on needs and problem statements of merchants who sell offline, with focus on F&B merchants
    • Hands on and can do attitude
About the Team

Friendly team members, helpful and supportive to each other.
Highly focused and driven in goals we are trying to achieve.
Open to all ideas that can help drive business.
Full ownership of your initiatives and measure success based on results.
We love to have a laugh whenever we can, and bond as a team regularly.

About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.

About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia
Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.





eagerness to learn
hands on
tech background
offline merchants
Job Source: jobs.lever.co

Gojek is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta. Gojek was first established in Indonesia in 2010 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services. Gojek launched its application in 2015 with only four services: GoRide, GoSend, GoShop, and GoFood. Valued at US$10 billion today, Gojek has transformed into a super app, providing more than 20 services.

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