INITIA Group is looking for an F&B Operations Manager - Indonesia!
Job Level: Senior Managerial
Salary: IDR 17,000,000 – 25,000,000
Work Schedule: TBD
Department: Food & Beverage Operations
Location: Jakarta, Indonesia
Overall Job Objectives:
We are looking for a highly driven and experienced F&B professional to oversee the daily operations and overall performance of all INITIA Group's F&B outlets in Indonesia.
This role will supervise Restaurant Managers at each branch and ensure that all locations maintain operational excellence, consistent service quality, and achieve their financial and service targets. The ideal candidate should possess strong leadership capabilities, business acumen, and the ability to manage teams and resources effectively within a fast-paced hospitality environment.
Core Responsibilities:
- Oversee and manage the operations of all INITIA Group's F&B outlets and branches, with a strong focus on Fine Dining or Hotel F&B operations
- Supervise and provide leadership to Restaurant Managers across different locations
- Monitor outlet performance, ensure consistent execution of brand standards, and identify opportunities for operational improvement
- Review and analyze daily, weekly, and monthly outlet reports including sales, costs, and profitability
- Ensure all outlets comply with Indonesian safety, hygiene, and licensing regulations
- Oversee vendor agreements and ensure accuracy and timeliness of billing and supply chain processes
- Support and guide outlet-level recruitment, training, and development of service staff
- Conduct performance evaluations for key outlet leaders and foster a culture of accountability and high performance
- Set and drive sales targets, promotional initiatives, and service strategies to optimize customer satisfaction and revenue
- Handle escalated customer feedback or complex operational issues when required
Job Specifications:
- Minimum 5 years of experience in Fine Dining or Hotel F&B operations.
- Strong leadership, communication, and customer service skills
- Professional proficiency in English
- Conversational Mandarin or Korean is an added advantage to support a diverse customer base
- Excellent conflict resolution and team management abilities
- Strong understanding of operational budgeting and cost control
- Availability to work within outlet operating hours, including weekends and public holidays
- Familiarity with Indonesian labor regulations and food safety compliance is preferred
Key Deliverables:
- Oversee daily customer service operations to ensure smooth processes, strong profitability, and exceptional guest experiences
- Maintain accurate records of financials, vendor agreements, and invoices while ensuring operational compliance
- Ensure effective communication between customer-facing teams and support departments to strengthen service quality
- Respond to customer feedback professionally and implement service improvements where necessary
- Oversee staff scheduling, payroll coordination, and training programs to build a strong and high-performing team
- Maintain operational consistency and service excellence across all locations
- Achieve monthly sales, labor cost, and operational performance targets
Benefits of the Role:
- Guaranteed career growth within one of the leading hospitality groups in Southeast Asia
- Collaborative and inclusive work environment that values creativity and innovation
- Monthly KPI-based incentive (terms and conditions apply)
- Annual leave entitlement
- THR (Religious Holiday Allowance) in accordance with Indonesian labor law
- BPJS Kesehatan and BPJS Ketenagakerjaan coverage
- Annual performance bonus
- Medical benefits
- Overseas training and development opportunities
- Staff discount across company brands
- Staff meals during working hours
INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.
If you're excited about our company's vision for this position and want to start the path of becoming one of our future leaders, we'd like to hear from you.
APPLY NOW!
