About Maha Asia
Maha Asia is a specialty chemicals company with more than 50 years of presence in Southeast Asia. We support manufacturers in various industries with a strong focus on sustainability, agility, and long-term partnerships.
Today, Maha Asia operates across 12 countries and 19 offices. We are in the midst of a business transformation—building a people-first, service-centred organisation that is ready for the future.
About the Role:
We are looking for an Executive/Senior Executive, Client Solutions to support and grow an assigned portfolio of B2B customers through proactive outbound engagement, order generation, quotation follow-up and responsive customer service.
You will work closely with the Singapore-based Client Solutions, Technical, and Business Operations teams to ensure smooth order fulfilment and a positive customer experience.
What You'll Be Doing:
1.Sales & Order Generation
- Proactively call assigned customers on a regular cadence to generate, follow up on, and close orders.
- Achieve sales target for the assigned customers.
- Build and manage a weekly call list, tracking outreach, conversion, and pipeline for the assigned customer base.
- Identify upsell and cross-sell opportunities within existing accounts, and follow up on leads passed from the Singapore team.
2.Order Processing & Quotation Support
- Accurately process customer orders and ensure timely, correct entry into the order management system.
- Prepare and issue price quotations in accordance with approved pricing guidelines.
- Follow up actively on outstanding quotations to convert them into confirmed orders.
- Support order and delivery planning, coordinating with the Singapore Business Operations team to ensure on-time fulfilment.
3.Customer Engagement & Support
- Act as the first point of contact for assigned customers, responding to calls and inquiries promptly.
- Handle order-related questions and basic issue resolution, escalating to Singapore-based team members where needed.
4.Inbound Customer & Lead Handling
- Handle inbound enquiries from new or unassigned customers who contact Maha directly.
- Understand customer requirements and guide customers towards suitable products or solutions.
- Convert inbound enquiries into sales opportunities and orders where possible.
- Maintain accurate records of inbound enquiries, follow-up actions and outcomes.
- Identify recurring, high-potential or strategically relevant customers and highlight them to the Singapore Client Solutions team for further follow-up or account assignment.
5.Market & Product Knowledge
- Maintain working knowledge of paint, coatings, construction, ink, and adhesive products sufficient to answer customer questions and support sales conversations.
- Build familiarity with Engineering Materials and Advanced Cleaning Solutions where relevant.
- Gather and communicate customer feedback, purchasing patterns, competitor information and relevant market signals to the Singapore Client Solutions team.
6.Internal Coordination & Data
- Coordinate closely with the Singapore-based Client Solutions, Technical, and Business Operations teams to ensure smooth order fulfillment and customer servicing.
- Maintain accurate and up-to-date sales activity, quotation, pipeline and order information in the designated CRM and order management systems.
7.Special Projects
- Support other projects and tasks assigned by the company.
What We're Looking For:
- Diploma or Bachelor's Degree in Business, Chemistry, Chemical Engineering, or a related discipline.
- 1–3 years of experience in telesales, inside sales, outbound sales, customer service, sales support or a related customer-facing role.
- Fresh graduates with strong communication skills, sales aptitude and relevant experience may be considered.
- Exposure to paint, coatings, construction materials, inks, adhesives, Engineering Materials or Advanced Cleaning Solutions would be beneficial.
- Experience with order processing, quotations, or B2B customer support is an advantage.
- Strong verbal communication skills with the ability to communicate clearly, confidently and persuasively over the phone.
- Sales-oriented and target-driven, with a proactive and persistent approach to customer follow-up.
- Customer-focused and responsive, with a solutions-oriented mindset.
- Well organised and detail-oriented, with the ability to manage a high volume of calls, quotations, orders and follow-up activities.
- Comfortable using CRM systems, order-entry systems, Microsoft Excel and quotation or sales administration tools.
