Executive Relationship Manager

Company Description PT Bank Sinarmas Tbk is a licensed banking institution supervised by the Financial Services Authority of Indonesia (OJK) and Bank Indonesia (BI). The bank is a participant in the Deposit Insurance Corporation (LPS), ensuring protection for customer savings. As part of a regulated and trusted financial ecosystem, PT Bank Sinarmas Tbk upholds strong compliance and risk management standards. The organization focuses on delivering secure, reliable banking services while supporting sustainable growth and customer satisfaction.

Role Description This full-time, on-site Executive Relationship Manager role is based in Gambir. The Executive Relationship Manager is responsible for managing and growing relationships with key clients, providing tailored banking solutions, and ensuring high levels of client satisfaction. Daily tasks include understanding client needs, recommending appropriate products and services, preparing proposals, and coordinating with internal teams to deliver solutions. The role also involves monitoring account performance, identifying cross-selling opportunities, handling client inquiries and issues, and maintaining accurate records and reports. The Executive Relationship Manager collaborates closely with branch and product teams to achieve business targets and uphold regulatory and service standards.

Qualifications

• Strong relationship management and client service skills, with the ability to build trust and maintain long-term partnerships.
• Solid knowledge of banking products, services, and basic financial analysis to offer appropriate solutions for clients.
• Excellent communication, negotiation, and presentation skills to engage effectively with executive-level stakeholders.
• Organizational and time management skills to handle multiple client accounts, follow up on actions, and meet deadlines.
• Proficiency with office productivity tools (e.g., word processing, spreadsheets, presentation software) and basic CRM systems.
• Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent professional experience.
• Prior experience in banking, financial services, or corporate client management is highly beneficial.
• Ability to work on-site in Gambir, adhere to regulatory requirements, and maintain high ethical and professional standards.