About Us
We are a marketing and ecommerce agency that helps consumer brands generate revenue. Small team, big standards.
The Role
The CEO runs a growing agency, manages multiple client relationships, leads a cross-country team, and is building systems to scale. What he doesn't have is someone making sure nothing falls apart while he does all of that.
That's you.
You're not here to take instructions. You're here to make sure the CEO's work and personal life run flawlessly, often before he realises something needs doing. You'll know his calendar better than he does. You'll remember the insurance renewal he forgot. You'll follow up with the team member who's three days late on a deliverable without being asked. You'll draft the reply he hasn't gotten to yet and have it waiting for his approval.
You're the reason things don't fall through the cracks. Not sometimes. Never.
This role covers both professional and personal administration. If it takes up the CEO's time or headspace and doesn't require him personally, it's yours.
What You'll Own
- The CEO's calendar, inbox, and daily priorities. You decide what gets his attention and what doesn't
- Internal follow-ups: chasing deadlines, nudging team members, making sure commitments are kept
- Invoices, expense tracking, vendor payments, and financial admin
- Software subscriptions, renewals, and licences: tracked, flagged early, never lapsed
- Work and personal travel, end to end
- Document prep and formatting before anything goes to a client
- Client appreciation: gifts, thank-you notes, sourced and sent without being asked
- All personal admin: bills, insurance, appointments, reservations, recurring payments. On time, every time
- Building your own SOPs and checklists for everything recurring, so nothing depends on memory
Who You Are
- You've been the right hand to a founder, CEO, or senior executive for at least 2 years. You know what this job actually demands
- You don't wait to be told. You see what's needed and you handle it
- You're the most organised person in any room. Systems, reminders, trackers: you build them instinctively
- Direct and fast. You match the energy of someone who communicates in short messages and expects the same
- Your written English is sharp and professional
- You're comfortable with Google Workspace, task management tools like Trello, spreadsheets, and video calls
- You treat confidential information (business and personal) with absolute discretion. Trust is non-negotiable
Nice to Have
- Experience in a marketing agency or ecommerce environment
- Familiarity with Aspire, Xero, or similar SME banking tools
How We Work
- Fully remote, primarily via chat and video calls
- Daily check-in on priorities, async updates throughout the day
- Access to systems granted gradually as trust is built
- You'll own your own processes. We don't micromanage, we expect ownership
