Executive Housekeeper

Company Description GiiA Hotel Nagoya - Batam is a modern 4-star property located in the heart of Nagoya, Batam, catering to both business and leisure travelers. The hotel offers 123 well-appointed rooms with complimentary high-speed Wi‑Fi, ensuring comfort and connectivity for guests. Facilities include an outdoor pool, fitness center, spa, meeting rooms, and a ballroom to support events and corporate functions. Guests also benefit from airport transfer services and attentive hospitality that aims to deliver a convenient, relaxing stay experience.
Role Description The Executive Housekeeper is responsible for overseeing all housekeeping operations to ensure high standards of cleanliness, presentation, and safety across guest rooms, public areas, and back-of-house spaces. This full-time, on-site role in Batam includes managing housekeeping and laundry teams, planning daily work schedules, and conducting regular inspections to maintain brand standards. The role involves coordinating with Front Office and Engineering to meet guest needs, managing inventory and ordering of linens, amenities, and cleaning supplies, and implementing cost-effective housekeeping procedures. The Executive Housekeeper will also handle staff training and performance evaluation, respond to guest feedback, and support continuous improvement of service quality and operational efficiency.
Qualifications

• Strong housekeeping and laundry management skills, including knowledge of cleaning standards, fabric care, and equipment handling.
• Excellent communication and customer service abilities to interact professionally with guests and collaborate effectively with hotel teams.
• Well-developed organization skills and attention to detail to manage schedules, inventories, and ensure consistent room and area inspections.
• Experience in staff training, coaching, and supervising housekeeping personnel to uphold service and safety standards.
• Previous experience in a supervisory housekeeping role, preferably in a 4-star or similar hotel environment.
• Ability to work on-site full time in Batam, with flexibility to support operations on weekends and holidays as needed.
• Knowledge of health, safety, and hygiene regulations relevant to hotel operations.
• Basic computer skills for using housekeeping management systems and reporting tools.