Executive - Business Channel (Operations & Customer Service)

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Sales & Service

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results

• Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops

• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling

• Assist in calling up customers for service / sales interactions

Operations

• Carry out Branch RCSA through sample checking and effective rectification as applicable

• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner

• Over-ride transactions as per Bank defined transaction limits

• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)

• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation

• Observe and comply with the Bank's Code of Conduct & Ethics