As an Operations Process Improvement & Policies Specialist at Krom, you will analyze, design, and implement more efficient and effective operational processes that align with company policies and industry regulations.
Job Description
- Support Document Owners (e.g., Business Division, Operations Division and Finance Operations Department) in collaborating to develop policies/guidelines/procedures that comply with the Bank's standards.
- Ensure timely creation and updates of policies/guidelines/procedures under their area of responsibility.
- Analyze current operational processes and take initiatives to improve efficiency, strengthen control, and enhance workflows for both internal and external customers.
- Ensure all accountable policies/guidelines/procedures comply with the latest banking regulations, such as OJK, anti-money laundering (AML), data privacy, and other regulatory requirements.
- Continuously monitor the performance of operational processes and implement iterations as needed.
- Manage the administration and documentation of all policies, guidelines, and procedures within their responsibility.
- Manage and contribute to various initiatives or projects aimed at developing and improving operational policies and procedures.
- Collaborate with Document Owners to follow up on audit findings related to the relevant policies/guidelines/procedures.
- Work closely with related units to organize regular socialization and distribution of policies, guidelines, and procedures to the Operations Division teams.
Job Requirements
- Minimum Bachelor's degree in Accounting, Management, Law, Industrial Engineering, or equivalent fields.
- At least 3 years of experience in operational or credit process improvement, policy development, or project management in the banking sector (preferably with experience in credit policy).
- Have knowledge of digital banking operational systems, including core banking systems and regulatory compliance.
- Strong skills in identifying efficiency opportunities and managing changes in complex operational processes.
- Ability to develop SOPs and policies that automate business processes and ensure compliance with service standards.
- Experience handling various projects involving the development and design of policies and procedures in line with applicable regulations.
- Banking or financial services certification is a plus.
- An innovative mindset to create efficient and sustainable solutions in a dynamic environment.
