This role is responsible for focusing on enterprise accounts and aligning the organization's capabilities with clients business priorities to drive long-term revenue growth while strengthening customer relationships. The role creates and executes strategic plans to build a robust sales pipeline while collaborating across teams to ensure unified customer success. The role stays informed about industry trends and utilizes data-driven insights to enhance customer relationships, mentor junior team members, and drive organizational success.
Responsibilities
Understands the client industry to identify the client's business strategies and challenges and align the organization's capabilities to the client's business and IT priorities.
Builds and executes account business plans including transactional and strategic initiatives to grow the organization's share in the accounts.
Acts as the voice of the customer within the organization, driving product improvements and enhancements based on customer feedback.
Strengthens the organization's relationship with the client maintaining a high level of loyalty and acting as a trusted advisor for business and IT-related concerns.
Collaborates closely with internal teams, including marketing, product management, and technical support, to ensure a unified approach to customer success.
Develops a business-case approach to provide business rationale for client proposals and investments.
Builds and maintains sales pipeline activity by identifying, nurturing, and closing new solution opportunities.
Utilizes data and analytics to identify trends, opportunities, and areas for improvement in customer relationships.
Stays updated on industry trends and competitive landscape to provide informed guidance to customers.
Provides guidance and mentorship to junior account managers, sharing best practices and insights.
Education & Experience Recommended
Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 15+ years of work experience, preferably in customer relationship management, account management, or a related field.
Disclaimer
This job description describes the general nature and level of work performed in
