English Voice Agent (Hearing Aid Certification)

We are looking for a dedicated and qualified English Voice Agent holding a professional Hearing Aid Specialist Certification to join our team.

Key Requirements:

• Education: Graduate Degree (Bachelor's degree or above).
• Professional Certification: Must hold a valid professional certification as a Hearing Aid Specialist.
• Language Proficiency: Minimum C1-level English proficiency certificate based on the Common European Framework of Reference for Languages (CEFR).
• Typing Speed: Minimum 30 WPM upon joining, with a requirement to reach 40 WPM within 90 days.
• Experience: Experience in contact center or customer support services is preferred.
• Core Competencies: Strong sense of service and responsibility, high patience, resilience under pressure, and flexibility to adapt to customer schedules.

Work Location: Sleman City Hall, Onsite working arrangement