English Live Chat Support - Yogyakarta

English Customer Service Live Chat - Surakarta / Yogyakarta

Responsibilities:

- Provide timely support to customers through available communication channels (email and chat)

- Identify and escalate priority issues through proper channels.

- Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

- Meet all key performance indicators set by the company and client.

- Work with other team members in identifying better ways to provide better customer support.

Qualification:

- Minimum D3 or bachelor's degree in any major.

- Good written and verbal communication skills in English (Will be tested during the recruitment process)

- Fresh graduates are welcome to apply

- Flexible for shifting schedules and changes along with it

- Strong problem-solving skills and demonstrated multi-tasking capabilities.

- Preferably have a typing speed of at least 50 words per minutes

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, and gender