English Customer Support Trainer and Quality Assurance

Training and Quality Assurance Customer Service

We are looking for a skilled and motivated English-speaking Trainer & Quality Assurance (TQA) Specialist to join our growing team in Yogyakarta. This role is ideal for professionals with experience in customer support environments.

In this role, English proficiency at the B2-C2 level is required, as you will support global clients and customers.

What You Will Do:

• Deliver training programs in English for customer service teams

• Monitor and evaluate call, chat, and email interactions to ensure service quality standards are met

• Develop, enhance, and maintain QA frameworks in line with client expectations

• Provide coaching and constructive performance feedback to agents

• Collaborate closely with Operations to align training initiatives with business objectives

• Analyze QA and training metrics to identify gaps and drive continuous improvement

What We're Looking For:

• English proficiency at CEFR B2-C2 level (spoken and written)

• Minimum 6 months of experience in a Training or Quality Assurance role

• Excellent communication, coaching, and interpersonal skills

• Strong understanding of customer service KPIs and quality performance metrics

Why You'll Love It Here

Be Proud — Lead a team and build a career worth flexing.

Be Global — Manage overseas clients and customers.

Be TP — Join a company that celebrates leadership, growth, and a people-first culture.