English Customer Live Chat - Surakarta

Responsibilities:

- Provide timely support to customers through available communication channels (email and chat)

- Identify and escalate priority issues through proper channels.

- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

- Meet all key performance indicators set by the company and client.

- Work with other team members in identifying better ways in providing better customer support.

Qualification:

- Minimum D3 or bachelor&aposs degree from all majors.

- Good written and verbal communication skills in English (Will be tested during the recruitment process)

- Fresh graduates are welcome to apply

- Flexible for SHIFTING schedule and changes along with in

- Strong problem-solving skills and demonstrated multi-task capabilities.

- Preferably to have a typing speed of at least 50 words per minutes

- Fast learner and independent to work in the multi-LOB (email and live chat)