English Customer Expert Jakarta (Night Shift)

Hi Jobsekeer TPID is Hiring for English Customer Expert E Commerce Jakarta site (Permanent Night Shift) with the detail below :

Qualification:

- Minimum D3 or bachelor's degree from all majors.

- Good written and verbal communication skills in English (Will be tested during the recruitment process)

- fresh graduates are welcome to apply

- Flexible for Permanent Night Shift

- Strong problem-solving skills and demonstrated multi-task capabilities.

- Preferably to have a typing speed of at least 40 words per minutes

- Fast learner and independent to work in the multi-LOB (Voice)

Responsibilities:

- Provide timely support to customers through available communication channels (Voice)

- Identify and escalate priority issues through proper channels.

- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

- Meet all key performance indicators set by the company and client.

- Work with other team members in identifying better ways in providing better customer support.