Looking for a job where you can help people with a competitive salary and in a global working environment
We're hiring English Customer Care - Global Logistics Project to support an international cross-border logistics project. If you're comfortable communicating in English, enjoy solving problems, and are looking for a career growth opportunity, we'd love to meet you!
What You'll Do
As an English Customer Care, you will assist customers with cross-border logistics and shipment-related inquiries. This role focuses on delivery and logistics support, not product sales or e-commerce selling.
Your responsibilities include:
- Respond to customer inquiries via Call.
- Assist customers by providing updates on shipment status, delivery progress, delays, lost packages, damaged items, and other logistics-related concerns.
- Investigate customer issues using internal systems and coordinate the appropriate resolution based on company procedures.
- Process claims, re-delivery requests, and other after-sales support related to shipping services.
- Accurately document every customer interaction and update case statuses in the internal system.
- Communicate professionally and empathetically while helping customers resolve their concerns.
- Escalate complex cases to the appropriate internal team when necessary.
- Meet quality, productivity, and service performance standards.
- Participate in daily briefings, training sessions, and quality reviews.
Who We're Looking For
- Diploma or Bachelor's Degree in any major.
- Fresh graduates are welcome to apply.
- Experience in Customer Service, BPO, Logistics, E-commerce, or related industries is a plus, but not required.
- English proficiency at C1 level or above (reading, writing, listening, and speaking), which will be assessed during the recruitment process.
- Comfortable communicating professionally in English.
- Detail-oriented with good analytical and problem-solving skills.
- Comfortable working in a fast-paced environment.
- Typing speed of at least 50 WPM.
- Able to work under pressure and adapt to rotational shift schedules.
- Willing to work onsite (WFO) at TPID Yogyakarta.
- Open to relocation if currently living outside Yogyakarta.
- Flexible to work rotational shifts, weekends, and public holidays when required.
- Available to start by the end of September 2026.
What You'll Get
- High basic package (above Jogja UMR)
- Monthly performance incentives & project allowance
- Shift allowance (based on assigned schedule)
- Overtime allowance (if applicable)
- Holiday pay when assigned to work on public holidays
- BPJS Kesehatan & BPJS Ketenagakerjaan
- Internal career growth opportunities
- Comprehensive training and development
- Opportunity to work on a global logistics project
Why Join Us
- Build your career in an international customer service environment.
- Gain valuable experience supporting global logistics operations.
- Supportive team and structured training.
- Excellent opportunity for fresh graduates to develop professional English communication skills.
