Initiate & answer phone calls with overseas clients.
Responding to emails and live chats originating from overseas clients.
Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get resolution for the listings issues.
Handling and resolving clients inquiries and complaints.
Communicating and coordinating with colleagues and internal departments.
Requirements
Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
Fluently English Speaking with no accent
Have good problem analysis and problem-solving skills.
Strong time management and decision making skills.
Comfortable using computers.
Fast learner on new software
Ability to multi-task properly
Ability to handle stressful situations appropriately
Preferably have the experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
Can successfully communicate with the customer to gather information and learn about their needs and expectations
Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
Can adapt to a fast-paced work environment
Optimistic attitude towards work and with their colleagues
Willing to work on site
Applicants must be willing to work 24 hours shifting system, open to work on graveyard shifts, weekends, and holidays
