Job Description

Company Description Lintas Media Danawa (LMD), founded in 2008, is an Enterprise Digital Operations Partner serving organizations across Indonesia. As a subsidiary of PT Aplikanusa Lintasarta and part of the Indosat Ooredoo Hutchison (IOH) Group, LMD supports the full lifecycle of digital solutions, from design and build to 24/7 operations and continuous improvement. The company delivers services in software and AI development, managed IT infrastructure, IT outsourcing, and omnichannel CRM through its eBesha ecosystem. LMD focuses on business impact by improving operational efficiency, service consistency, business continuity, cost optimization, and data-driven decision-making. Backed by a network of technology partners, LMD supports customers in banking, financial services, government, telecommunications, and other enterprise sectors.
Role Description The Engineer on Site role is a contract position based on-site in Jakarta, Indonesia. This role is responsible for supporting and maintaining customer IT systems and infrastructure, including monitoring performance, troubleshooting incidents, and coordinating issue resolution to ensure high availability and stable operations. The Engineer on Site will work closely with customer teams and internal LMD teams to implement changes, perform routine checks, support deployments, and document technical activities in line with operational standards. The position may involve shift work or extended hours to support 24/7 operations, and requires clear communication with stakeholders to report status, risks, and recommendations for improvement.
Qualifications

Strong foundation in IT infrastructure operations, including basic networking, server or cloud environments, system monitoring, and incident handling.
Ability to perform on-site technical support, including hardware and software checks, troubleshooting, and coordination with remote support teams.
Good analytical and problem-solving skills, with attention to detail in documenting issues, resolutions, and operational procedures.
Effective communication skills for collaborating with customer and internal teams, including clear reporting and escalation when required.
Relevant educational background in Information Technology, Computer Science, Engineering, or a related field; professional certifications (e.g., networking, systems, cloud) are an advantage.
Comfort working in a structured, service-oriented environment, with willingness to follow established SOPs and compliance requirements.
Ability to work on-site in Jakarta, Indonesia, with flexibility for shift-based or extended hours when needed to support 24/7 operations.