Who We Are
Princeton Digital Group (PDG) is a leading developer and operator of AI and cloud hyperscale data centers in Asia. Headquartered in Singapore, PDG has a presence across high-growth markets in the region including Singapore, Japan, India, Indonesia, China, Korea and Malaysia.
PDG is backed by some of the world's most reputed blue-chip investors - Warburg Pincus, a leading global private equity firm with a successful history of creating world-class technology, media, and telecommunications (TMT) and real estate platforms; Ontario Teachers Pension Plan (OTPP), Canada's largest single profession pension plan; Mubadala Investment Company, a sovereign investor that manages a diverse global portfolio for the Government of Abu Dhabi and Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets globally.
Why Join PDG
- Impact at Scale: Be part of a company that's enabling digital transformation of economies.
- Career Growth Without Borders: With operations across Asia Pacific and a fast-growing footprint, your next opportunity could be anywhere.
- Culture That Empowers: We foster a collaborative, inclusive environment where every voice is heard and every contribution matters.
- Commitment to Excellence: From governance to workplace safety, we hold ourselves to the highest standards because our people deserve nothing less.
PDG empowers individuals in every role to grow, lead, and leave a lasting impact.
Join us to build the digital future of Asia.
For more information, visit our website www.princetondg.com or follow us on LinkedIn.
We Are Looking For
As an End User IT Engineer, you will deliver reliable, secure, and responsive end-user computing (EUC) and workplace IT support in a mission-critical data center environmentensuring smooth daily operations while meeting PDG's safety, access-control, and security standards.
You will partner with Operations, Facilities, and Corporate IT, follow ITSM and change-control disciplines, and provide on-site and remote support for users including 24/7 shift teams.
Your Job Responsibilities
- Provide L1L2 EUC/workplace support (laptops, desktops, printers, mobile devices, peripherals, collaboration tools).
- Support users in a 24/7 operations environment, including shift-based data center teams.
- Log, triage, and resolve incidents/requests in the ITSM tool, meeting SLA targets.
- Execute onboarding/offboarding (device setup, access provisioning, asset recovery).
- Image, configure, and deploy endpoints (primarily Windows); maintain device standards.
- Manage endpoint security and compliance (patching, AV/EDR, disk encryption, policy baselines).
- Maintain accurate IT asset inventory and lifecycle records.
- Support AD/Azure AD administration (accounts, groups, basic permissions) and identity-related tickets.
- Troubleshoot MFA, VPN, and secure remote access for on-site and remote users.
- Apply least-privilege and access-control requirements, especially for data center users and systems.
- Provide on-site IT support within secure data center spaces, coordinating with Facilities and Operations.
- Plan and execute site IT activities in controlled areas in line with SOPs/EOPs and site rules.
- Perform basic user-level network troubleshooting (LAN/WiFi, DNS, connectivity checks).
- Comply with safety, security, and change management requirementsno shortcuts.
- Maintain support documentation (SOPs, knowledge articles, FAQs) and contribute to continuous improvement.
- Identify recurring issues, analyze root causes, and recommend process/tooling improvements.
- Support audits, compliance checks, and internal IT reviews as required.
Qualities You Should Have:
- Diploma or Bachelor's in IT, Computer Science, or related discipline.
- Minimum 3 years hands-on end-user IT support experience; data center/critical facility/industrial/24x7 environment preferred.
- Strong Windows 10/11 support and Microsoft 365 user support (Outlook, Teams, OneDrive, SharePoint); basic AD/Azure AD administration.
- Experience with ITSM/ticketing (Incident/Request/Change); good understanding of endpoint security and patching.
- Exposure to VPN/MFA/remote access, basic networking (TCP/IP, LAN, DNS), and MDM (Intune or similar).
- Experience working in regulated, high-security, or access-controlled environments.
- Customer-first mindset; able to support both technical and non-technical users.
- Calm, structured incident handling in operational environments.
- Disciplined adherence to SOPs/EOPs and change processes.
- Clear communication and strong documentation discipline.
By submitting this application for employment to PDG, you hereby acknowledge that you consent to the collection, use and/or disclosure (to relevant third parties) of your personal data by us for the purposes of evaluating this application [and for other potential vacancies in the future]. You may inform us of any decision to withdraw such consent in the future by contacting [Confidential Information]. Please do not send your application to this email address.
