EMEA Solution Center – Client Service Specialist IV

Job Description :

Job Responsibilities:

• Responsible for providing prompt and value-added services and solution to telephone and email enquiry for JP Morgan's Payments clients
• Job involves following but not limited to:
  • Handle day-to-day client inquiries and requests relating to their accounts and transactions
  • Resolve external and internal inquiries pertaining to J.P. Morgan's Wholesale Payments core cash products and track and monitor inquiries via an Inquiry Management tool
  • Resolve customer issues and queries in a way that reflects and expresses excellent customer service
  • Ensure risk/compliance guidelines are always followed while meeting client needs
  • Identify and escalate issues in a timely manner
  • Coordinate/Follow-up with Internal Partners
  • Liaise with other functions to ensure clients receive satisfactory resolution in a timely manner
  • Identified candidate will be an individual contributor

• Communication skills - excellent oral and written business communication skills, as well as ability to present information clearly and concisely
• Strong interpersonal skills, excellent problem-solving abilities, attention to detail and resolution skills
• Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome
• Aptitude to work in a fast-paced environment while balancing the needs of the clients with associated risks and interests of the Firm
• Ability to balance productivity with high level of accuracy
• Ability to multitask in a fast-paced environment
• Detail-oriented thorough in their review and able to follow through to resolution
• Ability to work independently and in a team
• Flexibility to support adjustments to work schedule
• Knowledge of J.P.Morgan's Wholesale Payment core cash product offering and client portals is a plus