Ecommerce Operations

Office Location: Elang Laut, PIK, North Jakarta

Office Hour (FULL WFO)

• Mon - Fri: 09:00-17:00
• Sat: 08:00-13:00

Qualifications

• Experience in handling marketplace/e-commerce operations. 

• Strong understanding of marketplace platforms such as Shopee, Tokopedia, TikTok Shop, etc. 

• Good communication and problem-solving skills. 

• Detail-oriented, responsive, and target/KPI-driven. 

• Able to manage teams and coordinate across departments

Job Description

1. Customer Service & Marketplace Operations

• Supervise and ensure all customer inquiries on marketplaces are handled promptly, professionally, and effectively. 

• Monitor response rate, chat performance, and customer satisfaction. 

• Handle customer complaints and escalations that require further resolution. 

• Develop and implement customer service SOPs and workflows.

2. Product Recall Handling

• Manage product recall processes (e.g. Anker product recalls) in accordance with company procedures. 

• Coordinate with warehouse, operations, and customer service teams regarding recall activities. 

• Monitor recall data and ensure all cases are resolved in a timely manner. 

• Prepare regular reports and updates on recall progress. 

3. Store Health Monitoring

• Conduct routine marketplace store health checks. 

• Monitor store performance metrics 

• Implement preventive actions to maintain strong store performance and KPI achievement. 

4. Operations & Reporting

• Prepare daily and weekly marketplace performance reports. 

• Coordinate with internal teams to ensure smooth operational processes. 

• Support the implementation of strategies to improve store performance and sales growth.