E-Commerce Supervisor

Company Description Swiss-Belhotel Silae Palu is a modern, full-service hotel in Palu, Indonesia, operating under the Swiss-Belhotel International brand. The hotel focuses on delivering high-quality guest experiences through professional hospitality services, well-appointed accommodations, and contemporary facilities. With a strong commitment to service excellence and continuous improvement, Swiss-Belhotel Silae Palu offers a dynamic environment for hospitality professionals to grow their careers.

Role Description The E-Commerce Supervisor at Swiss-Belhotel Silae Palu is a contract, on-site role based in Palu, responsible for overseeing online sales channels and digital distribution. This role manages daily operations across OTA platforms, the hotel's website booking engine, and other online channels, ensuring accurate content, rates, and availability. The E-Commerce Supervisor monitors online performance, analyzes booking data and market trends, and collaborates with sales and marketing teams to optimize promotions and packages. The role includes responding to online inquiries, coordinating with front office and reservations teams to ensure seamless guest experiences, and maintaining strong relationships with online partners. The E-Commerce Supervisor also prepares regular performance reports and supports business planning to drive revenue growth.

Qualifications

• Candidates should possess strong Analytical Skills and experience interpreting online sales data, booking trends, and channel performance metrics.
• Candidates should possess Business Planning capabilities, including forecasting, pricing coordination, and strategic planning for online revenue growth.
• Candidates should possess effective Communication skills for coordinating with internal teams, online partners, and guests, both verbally and in writing.
• Candidates should possess Customer Service skills to handle online guest inquiries, resolve issues promptly, and ensure a positive pre-arrival experience.
• Candidates should possess Sales Operations skills related to managing OTA extranets, rate and inventory updates, and implementing online promotions.
• Relevant qualifications include experience in hospitality, e-commerce, or revenue management; familiarity with hotel PMS, CRS, and OTA systems; and proficiency with spreadsheets and reporting tools.
• A diploma or degree in Hospitality, Business, Marketing, or a related field is preferred, along with the ability to work on-site in Palu, organize multiple tasks, and meet deadlines.