E-Commerce Sr. Specialist
E-Commerce Sr. Specialist
Arya Noble3-5 Years
- Posted 7 days ago
- Be among the first 10 applicants
Job Description
Responsibilities
- Analyze channel performance, customer behavior, and operational issues to identify growth opportunities and develop actionable improvement plans.
- Develop channel strategies and plans to drive sales, customer acquisition, retention, conversion, and overall channel contribution.
- Propose Webstore improvements covering promotional mechanics, landing pages, UI/UX, and customer journey based on marketing priorities, customer needs, and channel performance to enhance campaign effectiveness and customer experience.
- Manage ERHA Webstore operations, including product catalog, pricing, promotional setup, payment methods, order flow, and key website functionalities to ensure smooth and reliable transactions.
- Ensure the implementation of approved pricing and promotional configurations across offline store systems to maintain pricing accuracy and consistency across stores.
- Coordinate website maintenance and system enhancements with IT teams and external vendors, including troubleshooting, bug fixing, and feature implementation, to ensure system availability and functionality.
- Monitor omnichannel performance and operational issues, and coordinate with relevant stakeholders to ensure timely resolution and continuous improvement.
- Build and maintain strong relationships with internal and external stakeholders to ensure effective execution of omnichannel initiatives and support business objectives.
- Bachelor's degree in Business Management, Marketing, Information Systems, or a related field.
- 3–4 years of experience in E-Commerce, Omnichannel Management, Webstore Management, or a related field.
- Experience in managing e-commerce platforms, webstores, or retail technology systems is preferred.
- Proficient in supporting systems such as Magento, SAP, Payment Gateway, and Qiscus.
- Proficient in e-commerce and website platform management, including product, pricing, promotion, and transaction management.
- Strong understanding of e-commerce marketing, promotional mechanics, and customer journey optimization.
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