Responsibilities
The Ecommerce Specialist (TikTok) will manage and optimize Madame Gie's TikTok e-commerce channels on a full-time basis. This on-site role, based in the Jakarta Metropolitan Area, involves overseeing TikTok Shop operations, including product listing, pricing, promotions, and inventory coordination with internal teams. The specialist will analyze sales performance, traffic, and campaign results to improve conversion and customer engagement. Daily activities include monitoring orders, responding to customer inquiries, coordinating with marketing for live streaming and content, and ensuring a smooth purchasing experience. The role also requires close collaboration with sales, marketing, and customer service teams to meet revenue targets and strengthen brand visibility on TikTok.
Requirements
- Strong E-Commerce knowledge, particularly TikTok Shop, including product listing, promotion management, and platform best practices.
- Solid Analytical Skills to interpret sales data, campaign performance, and customer behavior and translate insights into actions.
- Customer Service and Communication skills to handle inquiries, resolve issues, and collaborate with internal teams effectively.
- Sales mindset with the ability to support sales strategies, upselling, and cross-selling within TikTok and other digital channels.
- Experience in beauty, cosmetics, or FMCG e-commerce is an advantage.
- Familiarity with social commerce, live streaming, and influencer or KOL collaboration is beneficial.
- Ability to work on-site in the Jakarta Metropolitan Area and manage multiple tasks in a fast-paced environment.
- Diploma or bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
