e-Commerce Sales Admin (Urgent, Bali Location Only)

Company Description

PT. Mulia Jaya Abadi is the foremost specialist in café beverage ingredients in Indonesia. We manage the exclusive import and distribution of premium brands. Our commitment to quality and excellence has established us as a trusted partner in the industry.

Role Description

We are seeking a proactive and detail-oriented E-Commerce Sales Admin to join our team in Denpasar. This is a full-time, on-site position responsible for managing and optimizing our e-commerce operations. The role involves overseeing online sales activities, maintaining accurate product listings, managing customer inquiries, analyzing sales performance, and supporting the sales team in achieving targets.

Working Hours: Monday to Friday, 09.00 – 18.00

Key Responsibilities

• Manage and update product listings, pricing, and stock availability on e-commerce platforms.
• Monitor daily online sales performance and prepare sales reports and data analysis.
• Handle customer inquiries, feedback, and complaints promptly and professionally.
• Coordinate order processing, payment confirmation, and delivery follow-ups.
• Support digital marketing initiatives and promotional campaigns to drive sales.
• Collaborate with internal teams to improve online customer experience and operational efficiency.

Qualifications

• Minimum 1–2 years of experience in e-commerce operations or online sales administration.
• Strong understanding of online marketplaces, digital sales, and order management systems.
• Excellent communication, problem-solving, and customer service skills.
• Highly organized, detail-oriented, and able to work efficiently in a fast-paced environment.
• Proactive, fast learner, and demonstrates a positive, can-do attitude.
• Proficient in Microsoft Excel, Google Sheets, and e-commerce platforms (e.g., Tokopedia, Shopee, TikTok Shop, or similar).