E-Commerce Operation Manager

Responsibilities:

• Analyze e-channel operational performance, sales trends, forecast accuracy, inventory movement, and execution gaps to identify operational risks, performance issues, and improvement opportunities that support revenue growth and service level achievement.
• Develop operational plans and sales forecasts by integrating historical performance, campaign calendars, seasonality, and business targets to ensure operational readiness, and effective execution across e-commerce channels
• Develop and manage operational readiness plans for each e-commerce channel, including product launches, campaign execution, inventory preparation, and peak-period readiness to ensure seamless operational execution
• Translate approved commercial and marketing plans into executable operational activities by ensuring inventory readiness, system configuration, operational feasibility, and execution alignment across all e-channels
• Drive continuous operational improvement by identifying process gaps, implementing corrective actions, and enhancing operational efficiency, service levels, and execution quality across e-commerce channels
• Coordinate with cross-functional teams as well as external partners to ensure timely and effective execution of commercial and operational initiatives
• Oversee and manage end-to-end e-channel operations, including sales forecasting, inventory readiness, product launch execution, campaign operations, order fulfillment, and daily operational control to ensure business continuity and operational excellence
• Monitor daily, weekly, and monthly operational performance against forecasts, service levels, and business targets, leading corrective actions and cross-functional coordination to resolve operational issues and improve execution performance
• Develop and deliver operational performance reports by analyzing forecast accuracy, inventory health, operational efficiency, campaign execution, key risks, and actionable recommendations to support management decision-making
• Manage and control operational sales budgets, including promo funding, stock deployment, and execution-related costs, ensuring efficient allocation while maintaining profitability and operational sustainability.

Requirement:

• Bachelor Degree in Business Management, General Management, or related field
• Min. 4 years in Retail Industry, 2 years in leading team.
• Relevant knowledge in E-commerce, Retail, and Digital Marketing