Job Description

Company Description: Wapa di Ume Resorts offers original Balinese holistic retreat experiences in sustainable and tranquil environments. The brand encompasses two distinctive resorts in Bali: Wapa di Ume Ubud and Wapa di Ume Sidemen, each surrounded by natural landscapes and traditional village life. The resorts focus on wellness, local culture, and personalized hospitality, creating meaningful stays for guests from around the world. Team members join a close-knit hospitality community committed to environmentally conscious practices and authentic Balinese experiences.

Role Description: The E-Commerce Cluster role is a full-time position responsible for managing online sales and digital presence for both Wapa di Ume Ubud and Wapa di Ume Sidemen. This on-site role, based in Indonesia, includes overseeing resort listings on online travel agencies (OTAs) and booking platforms, maintaining rate parity, and optimizing room and package offerings to drive revenue. The role involves monitoring online performance, analyzing booking trends, and implementing promotional campaigns in coordination with the sales and marketing teams. Daily tasks include updating content and images, ensuring accurate information across all channels, responding to online partner queries, supporting social and web campaigns, and preparing regular performance reports for management. The individual will collaborate closely with operations and front office teams to align online strategies with guest experience and resort objectives.

Qualifications

Strong skills in e-commerce management, online distribution, and OTA/booking platform administration.
Proficiency in digital marketing, social media coordination, and basic content management for websites.
Ability to analyze data, prepare sales and performance reports, and make data-driven recommendations.
Excellent communication and collaboration skills, with the ability to work cross-functionally with resort teams.
Previous experience in hospitality, travel, or resort e-commerce is highly advantageous.
Fluency in English; knowledge of Bahasa Indonesia is an asset.
Strong attention to detail, organizational skills, and the ability to manage multiple online channels simultaneously.
Relevant education in hospitality, business, marketing, or a related field, or equivalent professional experience.