Managing, training, scheduling work hours, and assigning duties front desk staff
Ensure that guests receive exceptional customer service and resolve any issues or complaints
Prepare a proper list after gathering the arrival and check-in information of all the guests.
Maintaining accurate records of room occupancy, guest charges, and billing information
Handling reservation Process
Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
Job Requirements
Candidate must possess at least D3 Degree, preferably majoring in Hospitality / Tourism.
At least 1 year experience of working as Front Office Duty Manager in 4 star hotel or 2 years Front Office Supervisor in 5 star hotel
Familiar using VHP system
Passion for customer service and building strong client relationships.
