Company Description Samsara Ubud is a luxury resort located in the lush Desa Kelusa Payangan area of Bali, just 20 minutes from central Ubud and about 90 minutes from Ngurah Rai International Airport. The resort features 17 meticulously designed private pool villas, each with heated infinity pools, spacious outdoor areas, and interiors blending contemporary Balinese décor, rich teak furnishings, and exotic fabrics. Inspired by Bali's iconic rice terraces, the multi-level architecture ensures sweeping views of the surrounding tropical jungle. Guests enjoy tranquil surroundings, warm and attentive service, and premium in-villa amenities such as Makassar marble bathrooms, deep soaking bathtubs, and indoor-outdoor showers. Samsara Ubud's signature restaurant, The Kelusa, offers refined Balinese and Indonesian cuisine in a serene setting, appealing to discerning travelers seeking secluded, design-led luxury.
Role Description The Duty Manager is a full-time, on-site role based at Samsara Ubud in Bali. This role oversees daily resort operations during assigned shifts, ensuring a seamless guest experience and maintaining Samsara Ubud's service standards. The Duty Manager coordinates with front office, housekeeping, food and beverage, and other departments to manage arrivals and departures, handle special requests, and address guest issues promptly and professionally. Responsibilities include supervising team members on shift, monitoring villa readiness and public area presentation, and ensuring adherence to safety, cleanliness, and quality standards. The Duty Manager also reviews operational reports, assists with scheduling, supports training and performance feedback, and acts as the primary contact for guest escalations, VIP stays, and special events.
Qualifications
- Proven experience in a supervisory or Duty Manager role within a luxury resort, boutique hotel, or upscale hospitality environment.
- Strong guest relations and service recovery skills, with the ability to handle complaints, special requests, and VIP guests with discretion and professionalism.
- Solid operational knowledge of front office, housekeeping, and food and beverage processes, including check-in/out, room allocation, and coordination between departments.
- Effective leadership abilities, including team supervision, coaching on service standards, and supporting staff performance during busy periods.
- Excellent communication skills in English (both spoken and written); proficiency in Bahasa Indonesia or other languages is an advantage.
- Good organizational and problem-solving skills, with the ability to prioritize, make decisions under pressure, and maintain composure in fast-paced situations.
- Familiarity with hotel property management systems (PMS), reservation platforms, and basic office software.
- Customer-focused mindset, professional appearance, and the flexibility to work shifts, weekends, and public holidays as required.
- Diploma or degree in Hospitality Management,
