Driver Training & Engagement - ShopeeFood
Job Description
Job Description:
- Driver LMS Management: Maintain and update the Driver LMS platform to ensure learning materials are accessible and up to date.
- Driver Training Development: Develop training curricula and materials to support drivers in understanding Business-as-Usual (BAU) processes.
- Josbinar Live Sessions: Organize and conduct Josbinar live video sessions to communicate current initiatives, product updates, and relevant operational information to drivers.
- Regional Initiative Planning: Establish schedules and timelines for Driver Operations initiatives across all regions.
- Driver Bulletin Management: Maintain and publish nationwide driver bulletins to communicate important Driver Operations updates and announcements.
- Engagement Material Development: Coordinate and develop driver engagement materials to support product launches and new initiative rollouts.
- Stakeholder Coordination and Rollout Monitoring: Collaborate with relevant stakeholders to monitor implementation progress and ensure products and new initiatives are launched and operated smoothly across all regions.
Requirements:
- 2 - 3 years of experience in social media monitoring, driver behavior, customer experience, operations, incident management, community management, or a related role.
- Strong understanding of driver engagement and driver communities
- Strong analytical and problem-solving skills, with the ability to identify root causes from limited or fragmented information.
- Strong communication to do driver engagement and training for offline and online
- Detail-oriented and able to work under pressure and respond quickly to time-sensitive issues.
- Good proficiency in Excel/Google Sheets/ Google Slides and data reporting.
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