About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Season Residences is a complex with 4 luxury residential towers of 35 floors each, for total of 470 units. Built on 2,4 hectares of land in 1998-1999. Four Seasons Residences is located in Setiabudi, just between Jalan Rasuna Said and Jalan SUdirman. Those two streets are the most important of the business district of Jakarta, with may prestigious office towers and hotels. Four Seasons Residences Jakarta has large Balinese-themed garden with several resort style pools and places to relax.
Four Seasons Residences Jakarta
About The Role
the Residential Doorman responds to a wide variety of homeowner requests by accurately assessing the resident's needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons policies.
What You Will Do
- Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assists guests descending from cars. Issues appropriate valet parking ticket to guests who want car parked. Gives verbal greeting to guests arriving on foot. Opens hotel doors for all guests.
- Unloads guest luggage from car, tags it and issues claim tickets to the guest. Directs hotel guests to the Front Desk for check-in. Transfers luggage to the Bell Staff.
- Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
- Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed. Loads luggage in car for departing guests.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
- Greets all guests passing through Front Door and offers them assistance.
- Works harmoniously and professionally with co-workers and supervisors.
What You Bring
- At least two years of post-secondary education is preferred
- One to three years of concierge experience in a luxury environment
- Previous Four Seasons concierge experience is preferred
- Excellent communication skills
- Fluent in English, written and verbal; an additional language an asset
- Ability to use variety of software
What We Offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours
