Documentation Support Intern

Job Responsibilities:

• Assist in documenting and organizing Customer Experience (CX) processes.

• Assist in analyzing and preparing documentation and knowledge base to support AI training needs.

• Support updating SOPs, guidelines, and other documents to reflect current operations.

• Identify outdated or incomplete documents and flag them for improvement.

• Assist in preparing documentation for internal reference and training purposes.

• Organize and maintain documentation files for easy retrieval.

• Support the team in reducing documentation backlog.

Job Requirements:

• Final-year student or fresh graduate from any discipline.

• Strong attention to detail and ability to organize information in a structured manner.

• Good written communication skills in Bahasa Indonesia (English is a plus).

• Basic understanding of SOP, documentation, or knowledge management is an advantage.

• Familiar with Microsoft and/or Google Workspace environment.

• Ability to work systematically, follow guidelines, and meet deadlines.

• Proactive in asking questions and clarifying ambiguous information.