Director of Spa - Spa & Recreation - Jumeirah Bali (National Talent)

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Bali is a water-inspired sanctuary in Uluwatu, with architecture that pays tribute to the lost Majapahit Empire. Perched on a limestone cliff with sweeping ocean views, the all-villa resort blends Balinese charm with Arabian hospitality, offering private pools and panoramic views. Guests can enjoy a range of dining options, the Talise Spa featuring Bali's first hammam, and a fitness centre.

About the Job:

An opportunity has arisen for a Director of Spa to join Spa & Recreation in Jumeirah Bali. The main duties and responsibilities of this role:

• Execute the sales strategy as directed by the reporting manager, continuously reviewing and refining it to identify business opportunities and achieve annual sales objectives through assigned KPIs.
• Manage day-to-day spa operations, ensuring adherence to standards, policies, and procedures for guest satisfaction and safety.
• Develop wellness programs and menus aligned with brand standards to support business strategy and elevate the SPA product.
• Lead and manage assigned projects to enhance SPA product and brand image.
• Conduct inspections and audits to identify gaps, initiate action plans, and ensure elevated service delivery.
• Drive key strategies within the property to meet targets and align with Jumeirah's overall goals.
• Maintain compliance with health, safety, and environmental procedures, ensuring luxurious hospitality services.
• Stay informed about competitors, market trends, and adapt strategies to meet evolving luxury segment needs.
• Maintain SOPs, review job descriptions, and ensure staff training and licensing compliance.
• Delegate responsibilities, nurture employee development, and build an efficient team.
• Collaborate with customer experience team, handle loyalty program management, and maximize profit through revenue generation and cost control.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Experience as an Director of Spa or equivalent role in a 5-star hotel/luxury property.
• Proficiency in spoken and written business English.
• Certification in Spa related courses
• Qualified in any alternative wellness practice

About the Benefits:

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Locally competitive salary and incentive structure
• Health care and insurance benefits
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide