Hotel Indigo is part of
IHG Hotels & Resorts and is known for its distinctive approach to boutique hospitality. It draws inspiration from the neighborhood's culture, people, and stories. At every Hotel Indigo property, no two neighborhoods are alikeand neither are the hotels. Each is designed to reflect the local character, offering guests a truly immersive and authentic stay.
Hotel Indigo Bali Seminyak Beach is no exception. Located on the vibrant beachfront of Seminyak, one of Bali's most stylish and culturally rich destinations, the resort weaves together the neighbourhood's colourful traditions, contemporary design, and artistic flair. The hotel has 289 rooms, suites, and villas surrounded by lush tropical gardens, creating a harmonious blend of local heritage and modern luxury. Hotel Indigo Bali Seminyak Beach continues to set the standard for luxury hospitality, earning global acclaim with prestigious accolades and a reputation as one of the world's most celebrated and sought-after resorts.
What is the job
As the
Director of Rooms, you will lead the entire Rooms Division, overseeing
Front Office, Housekeeping, Spa, and Recreation. You will champion our service culture, drive guest satisfaction, and ensure seamless operations while maximizing revenue and financial performance. As a key member of the hotel's leadership team, you will develop strategies that elevate the guest experience, drive colleague engagement, and ensure alignment with brand standards and business goals.
Your day-to-day
People
- Foster a culture that reflects the spirit of our Seminyak neighbourhoodcreative, expressive, warm, and full of personality.
- Inspire teams to bring their authentic selves to work, encouraging individuality while delivering heartfelt, neighbourhood-inspired service.
- Champion a collaborative environment where colleagues feel empowered to share ideas, celebrate local culture, and craft unique guest moments.
- Lead with empathy and approachability, nurturing a workplace where every colleague feels valued, heard, and part of a genuine community.
- Drive colleague engagement through meaningful recognition, open dialogue, and an environment that embraces curiosity and continuous learning.
Responsible Business
- Lead all Rooms Division operations, ensuring consistent delivery of Hotel Indigo brand standards and neighbourhood-inspired service.
- Provide strategic direction to Front Office, Housekeeping, Spa, and Recreation to achieve operational excellence.
- Ensure the highest levels of cleanliness, service quality, and guest engagement across all guest-facing touchpoints.
- Maintain a strong presence on the floor, interacting with guests to gather feedback and enhance service delivery.
Financial
- Develop and execute strategies aligned with brand and hotel commercial goals.
- Monitor Rooms Division financial performance, analysing reports and KPIs to identify opportunities for revenue growth and cost efficiency.
- Optimize occupancy, rate strategy, upselling performance, labour management, and controllable expenses.
What We Need From You
- Bachelor's degree or higher education in Hospitality, Business Administration, or a related field.
- Minimum 45 years of leadership experience in Rooms Division within an upscale or luxury hotel.
- Strong operational background in Front Office and Housekeeping; experience overseeing Spa & Recreation is an advantage.
- Proven ability to lead large, multi-skilled teams with strong communication and engagement skills.
- Solid financial acumen with experience in budgeting, productivity management, and operational analysis.
- Strong knowledge of hotel systems (Opera, PMS), guest satisfaction tools, and operational audits.
- Passion for creating memorable guest experiences through thoughtful, neighbourhood-driven service.
What We Offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life, including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
