About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a Digital Sales Supervisor, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale not just execute tasks.
What Will Be Challenging
Please read this carefully - it's here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities:
- Respond promptly and professionally to customer inquiries across all digital channels and platforms, ensuring a quick response time and a clear understanding of customer needs
- Handle customer complaints by identifying root causes, ensuring resolution, and supporting the digital sales team with escalations as needed
- Provide administrative support to the digital sales team, ensuring smooth operations and accurate documentation.
- Develop a thorough understanding of the company's products, services, and digital sales processes to assist customers effectively and confidently.
- Stay informed about industry trends, digital sales tools, and e-commerce best practices to bring fresh ideas and improvements to the team.
- Able to provide insights on market trends based on incoming customer chats and analyze the data to generate actionable recommendations for the team.
Requirements:
- Experience 1-2 years in customer service within e-commerce or Business Process Outsourcing (BPO) industries, managing inbound and outbound communications via chat, email, or calls.
- Excellent written and verbal communication skills in both Indonesian and English.
- Familiarity with multichannel platforms, CRM tools, and e-commerce systems is an advantage.
- Strong organizational skills with great attention to detail, empathy, and the ability to analyze and understand customer needs effectively.
- Ability to multitask, work collaboratively in a fast-paced environment, and demonstrate a proactive, customer-focused attitude.
- Willingness to work on a rotational shift schedule, including weekends and public holidays
