About The Role
We are looking for a results-driven Digital Sales professional who thrives in a fast-paced, target-oriented environment. This role is responsible for engaging prospective customers across digital channels, converting leads into paying customers, and driving sustainable revenue growth.
You will act as a trusted advisor throughout the customer journey — understanding customer needs, presenting the right solutions, addressing objections, and guiding prospects toward a successful purchase decision. Success in this role is measured by sales performance, conversion rates, customer satisfaction, and execution excellence.
This is not a passive order-taking role. We are looking for proactive sales professionals who can build relationships, influence decisions, and consistently close deals.
Responsibilities
1.
Revenue & Quota Ownership (Primary Focus)
- Own a defined monthly mediation enrollment/debt consolidation disbursement quota
- Convert inbound and assigned leads into restructuring program enrollments
- Conduct structured financial assessment calls
- Present clear, compelling restructuring solutions
- Overcome affordability and trust objections decisively
- Maintain aggressive follow-up discipline to prevent lead leakage
- Close enrollments within defined cycle times
Non-Negotiable Performance Metrics:
- Monthly enrollment target
- Monthly revenue target
- Lead-to-mediation enrollment/ IPA conversion rate
- Average revenue per enrolled borrower
- Lead-to-mediation enrollment/ IPA cycle time
- IPA stands for In-Principle Approval for the Debt Consolidation Program
2.
Structured Financial Assessment & Solution Positioning
- Assess borrower exposure across multiple lenders
- Evaluate repayment capacity and urgency level
- Position restructuring and refinancing as a structured solution — not optional advice
- Ensure program affordability while protecting portfolio performance
- Maintain quality standards to prevent early drop-offs
Objective:Close responsibly, but close decisively.
3.
Pipeline & Funnel Discipline
- Maintain daily activity targets (calls, follow-ups, conversations)
- Track funnel stages: Contacted Qualified Offered Enrolled/ IPA
- Identify stalled qualified leads and reactivate with urgency
- Minimize lead aging
- Utilize CRM/LMS for pipeline management and perform proactive follow-ups to accelerate closing.
- Ensure 100% CRM accuracy
You will be measured daily, weekly, and monthly on:
- Contact rate
- Qualification rate
- Offer-to-Mediation Enrolment/ IPA ratio
- Follow-up effectiveness
4.
Cross-Functional Alignment
- Coordinate closely with credit underwriting, product, marketing, and the growth team
- Ensure sales promises align with approval criteria
- Reduce rework and customer onboarding friction
- Support the quick resolution of onboarding and origination issues
5.
Leadership Readiness (Performance-Based Progression)
Consistent overachievement will lead to:
- Mentoring junior sales officers
- Assisting with onboarding new hires
- Contributing to sales playbook refinement
- Participating in future team-building initiatives
Team leadership is earned through sustained performance.
Candidate Profile - Experience (Mandatory)
- 2–4 years of quota-driven sales experience in:
- Consumer Lending
- Digital Lending
- Debt Consolidation
- Mediation and Negotiations Advisory Services
- Solutions-based selling of financial products
- Proven history of meeting or exceeding monthly revenue targets
- Able to communicate in English
- Experience handling financially distressed or subprime customers preferred
Required Competencies
- Strong closer mentality
- High urgency and follow-up discipline
- Objection-handling confidence
- Financial literacy and cash flow assessment ability
- CRM-driven workflow discipline
- Emotional resilience under rejection
- Competitive, performance-oriented mindset
Key Performance Indicators (KPIs)
- Clear performance targets: IDR 2B monthly disbursement, 15 clients/month
- Actively drive digital sales for Dana Talangan, meeting targets of IDR 2B monthly disbursement and 15 new clients with the help of the growth/ marketing team.
- Ensure an application-to-disbursal conversion rate of 80% and IPA Rate 7%
- Meet SLA: Email replies within 2 working hours, WhatsApp/IG cleared daily with zero backlog.
- Document at least 2 customer success stories per quarter demonstrating empathy and solution-driven support.
- Share marketing insights from client conversations—minimum 2 per month.
- Collaborate with Risk and Credit Ops to ensure 100% SLA compliance for documentation collection.
- Participate in system audits (CRM, AI Agent, LOS) with at least 3 actionable insights per quarter.
- Participate in at least 1 cross-team project each quarter (e.g., campaign design, pre-approval flow, educational content).
Compensation Structure
- Industry-best competitive base salary
- Performance-based commission
- Accelerator incentives for overachievement
- Future leadership incentives tied to team build-out
Why Join FLIN
- High-impact revenue role in a growing fintech segment
- Building social impact at scale
- Clear performance-to-leadership pathway
- Exposure to structured distressed credit advisory
- Merit-based growth environment
- Opportunity to build and scale a restructuring/ refinancing vertical in Indonesia
