Role Objectives:
Responsible for carrying out collection activities to debtors who are in arrears by collecting by telephone, sending electronic messages, sending letters, visits and/or other activities in accordance with the determined collection strategy
Role Responsibilities:
- Carrying out collection activities to debtors who are in arrears by collecting by telephone, sending electronic messages, and/or other activities in accordance with the determined collection strategy.
- Record billing activities in the collection system by inputting the action code/log that corresponds to the activity that has been carried out
- Implement the billing code of ethics that has been stipulated in the collection SOP/manual and/or applicable regulations
Requirements:
- Minimum 1 year work experience in the Desk Collection
- Have good interpersonal and communication skills
- Proactive, has initiative
- Mastering basic spreadsheets/excel
