FIND YOUR BETTER AT AIA
We don't simply believe in being The Best. We believe in better - because there's no limit to how far better can take us.
We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we'd love to hear from you.
About the Role
To create human-centered designs that enhance usability, accessibility, and satisfaction across digital and physical touchpoints, aligning with business goals and customer needs.
Key Roles & Responsibilities:
User Research & Insights
- Conduct qualitative and quantitative research (interviews, surveys, usability testing).
- Analyze user behavior, pain points, and motivations.
- Translate insights into actionable design decisions.
Information Architecture & Interaction Design
- Develop user flows, wireframes, and prototypes.
- Structure content and navigation for clarity and efficiency.
- Ensure intuitive interaction patterns across platforms.
Visual & Interface Design.
- Collaborate with UI designers or front-end developers to create high-fidelity designs
- Maintain consistency with brand guidelines.
Collaboration & Stakeholder Engagement
- Work closely with product managers, developers, and business teams.
- Present design rationale and user insights to stakeholders.
- Facilitate design thinking workshops or co-creation sessions.
Usability Testing & Iteration
- Plan and conduct usability tests.
- Analyze feedback and iterate designs accordingly.
- Validate design decisions with real users.
Documentation & Handoff
- Ensure smooth handoff and support during implementation.
- Maintain design documentation for future reference.
Job Requirements:
- Education – A bachelor's degree at minimum
- Experience – At least 4 years of working experience as UI/UX designer or researcher
- In-depth knowledge of business operation of insurance or financial services will be a huge advantage
- Expert knowledge in using Figma to design user flows, UI, and prototypes
- Experienced in using project management tools preferably JIRA
- Basic understanding of programming languages is a plus
