Educational background, majoring in marketing, IT, or Finance
Fresh graduates are welcome to apply
Having minimum 1-2 years experience in digital marketing, campaign operations, CRM, or marketing coordination will be an advantage
Internship experience in digital marketing, advertising agency, CRM or campaign execution is a plus
Familiarity with digital campaign platforms, CRM tools, or marketing operations processes will be an added value
Experience in handling customer complaints, operational issues, or coordinator with cross-functional teams will be an added value
Skills
Basic understanding of digital marketing, CRM, or campaign management processes
Good attention to detail and ability to review campaign materials and promotional setups accurately
Strong communication and coordination skills to work with internal teams and external agencies
Able to manage multiple tasks and follow project timelines in a fast-paced working environment
Proficient in Ms Office, especially Excel and PowerPoint, and willing to learn CRM or digital campaign platforms such as Plexure
Good problem-solving skills and ability to investigate customer complaints or operational issues in a timely manner
Fluent in bahasa and English
Personality
Detail oriented and highly organized in handling campaign execution and operational tasks
Proactive and willing to learn new systems, tools, and digital marketing processes
Able to work independently while also collaborating effectively with teams and external partners
Responsible and able to manager multiple tasks within tight deadlines
Positive attitude, adaptable, and comfortable working in a fast-paced environment
Patient, solution-oriented, and able to handle customer complaints or escalations professionally
Job Responsibilities
Manage day-to-day digital campaign operations including reviewing, validating, and uploading offers and loyalty campaigns into the CRM platform- based on campaign timeliness
Conduct quality control and final review of all digital campaign materials provided by agencies to ensure alignment with campaign briefs, brand guidelines and customer journey standards
Coordinate with internal teams, agencies, and external partners to ensure all digital campaigns are executed smoothly, on time, and with minimal operational issues
Investigate, monitor and respond to customer complaints and escalations related to the digital application, including coordinating with relevant teams to ensure timely resolution and proper communication to customers
Support campaign performance monitoring and identify operational issues or risks to help maintain smooth marketing execution and customer engagement activities
