About
This role owns the full device lifecycle strategy - from activation to retirement. Devices are long-term operational assets. This role ensures asset utilization, refurbishment strategy, remote troubleshooting, and unit economics are structured and measurable.
Responsibilities:
- Define the device lifecycle framework including maximum usage years, failure thresholds, refurbishment vs scrap logic, and replacement criteria.
- Establish remote troubleshooting and reboot protocols to resolve device issues before physical retrieval and reduce unnecessary replacements.
- Track device performance, failure patterns, and asset utilization to improve operational efficiency.
- Build device lifecycle cost models and identify hardware margin leakage.
- Design and manage reverse logistics and refurbishment processes, including inspection and redeployment logic.
- Partner cross-functionally with Product, Finance, Sales, AI/Data, and Operations teams to improve device diagnostics, asset economics, and replacement policies.
Requirements:
- 812 years experience in hardware operations, device lifecycle management, or asset management.
- Experience with reverse logistics, refurbishment, or hardware recovery processes.
- Strong analytical and financial modeling skills.
- Ability to design structured operational frameworks and decision trees.
- Comfortable working cross-functionally across product, operations, and finance teams.
- Structured, analytical, commercially aware, and pragmatic in execution.
