Deutsch Customer Support - Bali

Requirements

• Fluent in German (C1, spoken & written)
• Have intermediate English communication skill
• Minimum 1 year of work experience (customer services experience is a plus)
• Diploma or bachelor's degree of any major
• Good communication & problem-solving skills
• Available to start immediately
• Willing to relocate to Bali & work in European Time Zone arrangement

Job Descriptions

• Handle inquiries via phone, chat, or email from German-speaking customers
• Provide exceptional customer support and resolve issues professionally
• Ensure high levels of customer satisfaction
• Collaborate with internal teams for continuous improvement
• Maintain accurate records of customer interactions

Facilities & Benefits

• Relocation provided
• High-salary package
• Monthly performance incentives & project allowance
• Shift allowance (based on assigned schedule)
• Overtime allowance (if applicable)
• Holiday pay when assigned to work on public holidays
• BPJS Kesehatan & BPJS Ketenagakerjaan
• Internal career growth opportunities
• Comprehensive training and development
• Sleeping quarters, game room, and clinics/psychologist available
• THR and birthday leave (TnC applied)