Destination Manager (Bali, Indonesia)

Company Overview

TripGuru (thetripguru.com) is a tech-enabled travel experience startup based in Hong Kong, but has a fully-remote team working across the Asia Pacific including members based in the Philippines, Thailand, Vietnam, Indonesia, Turkey, and Argentina. We've designed thousands of authentic travel experiences and operate them at scale through our network of travel operators and guides, empowered by our brand and technology.

At TripGuru, we believe travel can be a force for good. It has the power to inspire, connect, and make the world better—when guided by the right choices. We envision a world where every journey uplifts the communities and preserves the places we explore for generations to come. Our mission is simple: make responsible tourism the norm, not the exception.

This means:

• Protect the planet with practices that safeguard nature and honor culture.
• Educate travelers to explore responsibly and understand their impact.
• Empower communities to grow and thrive, both economically and culturally.

Aside from our just cause, we strive to embody and uphold the core values of our company, with a strong emphasis on the following:

• SUSTAINABILITY / SOCIAL RESPONSIBILITY
• COMMITMENT
• Learning and Innovation
• Communication
• Tech adaptability
• Collaboration / team player abilities
• Personal development drive
• Empowerment

These values serve as the foundation of our company's success and guide us in making ethical decisions that positively impact both our business and the communities we serve. Thus, we look for individuals with the same passion and share the same values.

Job Overview

The Destination Manager (Indonesia) will be primarily responsible for helping to implement and execute sourcing and commercial relationship management plans in Indonesia. This role also comprises a variety of tasks that work as part of the company's quality control and customer experience improvement for Indonesia. The role requires great communication and interpersonal skills to work with tour guides and external vendors.

Core Responsibilities and Day to Day Tasks

• Recruit and maintain a network of tour guides to ensure operational and sales continuity. This includes relationship management and performance evaluation of the tour guides.
• Negotiation with vendors, restaurants or activity providers to ensure TripGuru has the best possible rate and quality of the services provided.
• Ensure reliability, legality and safety of all tours at all times through the effective application, management and enforcement of the company's standard procedures, local laws and regulations, and timely escalation of potential risks.
• Collaboration with the Business Development team to develop and optimize tour itineraries and inventory to ensure the tours offered are aligned with the traveling trend.
• Perform any additional duties as assigned.

Qualification Guidelines

• Based in Bali, Indonesia
• Preferably with 1-2 years experience in account management, sales, hospitality and/or online travel industry
• Ability to synthesize data and information into problem solving and action
• Flexible and has strong time management skills.
• Self-motivated and autonomous while having the confidence to seek guidance and direction as needed, meeting deadlines consistently
• Embraces diversity, a team player and collaborative
• Proficient in computer skills including experience with G-Suite
• Open to new technologies and willing to adapt them in everyday operations
• Can operate in an international environment and advocates for TripGuru's interests
• Great communication and interpersonal skills; fluent and/or highly proficient in oral and written English and Indonesian/Balinese

Requirements

• Bachelor's degree (Required)
• People management: 1 year (Preferred)
• Online Travel industry: minimum 1 year (Preferred)

For faster recruitment processing, please submit your application through this form: https://tripguruhq.notion.site/7a2f97e5205a83029dfd010e0d5a1bc8pvs=105