Desk Collection - Surabaya

Role Description The Desk Collection role in Surabaya is a contract, on-site position responsible for managing and monitoring outstanding payments from customers through phone calls, messages, and other approved communication channels. Day-to-day tasks include contacting customers to remind them of payment due dates, negotiating repayment arrangements, and recording collection activities accurately in the system. The role involves verifying customer information, clarifying billing details, and coordinating with finance and customer service teams to resolve issues related to invoices or payment disputes. The Desk Collection professional is expected to meet set collection targets, adhere to company policies and regulatory guidelines, and maintain professional, respectful communication with all customers.

Qualifications

• Candidates should possess skills in Debt Collection and Cash Collection to manage overdue accounts and achieve collection targets effectively.
• Candidates should possess strong Communication and Customer Service skills to interact professionally with customers and handle inquiries or complaints.
• Candidates should possess foundational Finance knowledge to understand billing, payment processes, and basic financial documentation.
• Candidates should have good analytical and problem-solving abilities, with attention to detail in recording and reporting collection activities.
• Candidates should be comfortable working with computer-based systems and spreadsheets, and able to learn new software tools used for collections.
• Candidates should have a high school diploma or equivalent; a diploma or degree in finance, business, or a related field is an advantage.
• Candidates should demonstrate reliability, integrity, and the ability to work under target-based performance metrics in an on-site environment.