Desk Collection

Company Description

Agent & Co delivers contact center solutions designed to enhance customer experiences and improve business outcomes. Our organization focuses on providing tailored strategies to meet the unique needs of each client, ensuring exceptional service delivery. Visit our website to learn more about how we help businesses succeed: https://agentnco.com/.

Role Description

Agent & Co is currently looking for a Desk Collection Officer. In this role, you will be responsible for managing and following up on customer payments, ensuring effective communication with clients, and achieving the assigned targets.

Key Resposibilities

• Contact customers to follow up on payment matters.
• Establish good communication with customers and provide the best possible solutions.
• Ensure proper documentation and administrative reporting.
• Achieve the assigned collection targets.
• Collaborate with the team to enhance the effectiveness of collection strategies.

Qualifications

• Male/Female, maximum age of 32 years
• Minimum education: Diploma (D3) or equivalent, with prior experience in Desk Collection
• Fresh graduates (D3/S1 from any major) are welcome to apply
• Strong communication and negotiation skills
• Target-oriented and results-driven
• Proficient in using computers and Microsoft Office
• Able to work both independently and as part of a team
• Able to work under pressure
• Willing to work in shifting schedules